COMPLAINTS
LOVE BALLYMENA is committed to working within and strictly adhering to the IMPRESS and News Media Association Standards Code of Conduct.
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Whilst we endeavor to be 100% accurate with the content of LOVE BALLYMENA, occasionally errors can be made. We will endeavor to correct these to your satisfaction as soon as possible after an error is identified. If you believe we have made an error, please let us know by emailing loveballymena@gmail.com
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If you are not happy with our response, or if you have an issue of another nature, you can make a formal complaint to us following the procedures below.
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Making a complaint
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We are regulated by IMPRESS, but initial complaints must be made to LOVE BALLYMENA in writing at the following email address:
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What can you complain about?
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We can look into complaints about items we have published, which are in our control.
We adhere to the Standards Code adopted by IMPRESS and can only deal with complaints which relate to an alleged breach of the standards set out in this Code: www.impress.press.
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You can complain about any article we have published, including words, images and audio/video content. You can also complain about the conduct of an individual journalist or employee of LOVE BALLYMENA, with reference to specific (if any) clauses of the Impress Standards Code which are in breach.
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When submitting a complaint, you must provide your full name, address, phone number and email.
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We can only deal with your complaint if you are:
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– personally and directly affected by an alleged breach of the Code
– a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
– a third party seeking to ensure accuracy of published information
– All complaints must include the article name and date with reference to the specific article in question. Please include the URL of the article if possible, and/or link to any image or video. A detailed description of the complaint, with reference to specific words, phrases, images, instances, dates and records that are relevant, and which clauses of the IMPRESS STANDARDS CODE you believe LOVE BALLYMENA has breached.
Time Limit
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Complaints must be contemporaneous and must be made within four months of publication.
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COMPLAINTS PROCESS
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The editor will confirm receipt of the complaint within seven working days, by contacting the complainant via email.
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All complaints will be dealt with by the Editor/Director of LOVE BALLYMENA.
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The editor will investigate the complaint to the best of their ability, in respect of the IMPRESS Standards Code and respond accordingly. If we uphold your complaint, we will inform you of the remedial actions taken or to be taken.
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We will acknowledge your complaint by e-mail within 7 calendar days and will normally respond to your complaint with a final decision email within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.
If the complainant is not satisfied with the suggested resolution, complainants can seek the advice of a media lawyer.
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Confidentiality
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All information provided to LOVE BALLYMENA will be handled sensitively and within the boundaries of the Data Protection Act 1998.
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IMPRESS
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If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our Independent regulator IMPRESS at the following address:
